Shipping & Returns
1. Order Processing
Pet Policy supplies its products exclusively to businesses and professional customers.
Orders are generally processed within 1–3 business days after payment has been received.
2. Shipping Destinations We currently ship to the Netherlands, Belgium and Germany.
3. Delivery Times
The Netherlands: 1–2 business days
Belgium: 1–3 business days
Germany: 2–4 business days
The stated delivery times are estimates and may vary depending on the destination, shipping carrier and circumstances beyond our control.
Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information.
4. Shipping Costs
Shipping costs are calculated and displayed during checkout.
Shipping is free for orders of €50 or more, including VAT.
5. Packaging Every Pet Policy entrance sign is carefully packaged to help ensure that it arrives in perfect condition.
6. Returns
Pet Policy supplies exclusively to businesses and professional customers. Therefore, the statutory right of withdrawal applicable to consumers does not apply to purchases made through this website.
Returns are accepted only if a product was delivered damaged or incorrectly, or if Pet Policy has expressly approved the return.
7. Return Procedure
To request a return, please contact us at info@petpolicy.eu
before sending any products back. Please include your order number and the reason for your return.
If your return is approved, you will receive return instructions by email, including the return address. Please do not send products back before receiving these instructions.
Approved returns should be shipped within 14 days of receiving our return instructions.
8. Condition of Returned Products
If a return has been approved by Pet Policy, the product must be unused, undamaged and, where possible, returned in its original packaging.
Pet Policy cannot accept returns or provide refunds for damage that occurred after delivery as a result of handling, dropping, installation, removal or improper use of the product.
Pet Policy reserves the right to refuse a refund if the returned product is damaged, incomplete or shows visible signs of use.
9. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product is defective, was damaged during delivery or was delivered incorrectly.
Products returned without prior approval may not be accepted.
10. Refunds
If a return has been approved by Pet Policy, any applicable refund will be issued using the original payment method after the returned product has been received and inspected.
Original shipping costs will not be refunded unless the product was damaged, defective or delivered incorrectly.
If an order is returned in full and refunded, the corresponding contribution to animal welfare will also be cancelled. Contributions to animal welfare are made only for purchases that are ultimately retained.
11. Damaged or Incorrectly Delivered Products
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible, preferably within two business days of delivery.
Please include your order details and, where possible, photographs of the product and its packaging.
Damage should be reported before the product is installed or used.
After reviewing the matter, Pet Policy may provide a replacement product or issue a refund.
12. Questions
For questions about shipping, delivery or returns, please contact us at:
Pet Policy
Email: info@petpolicy.eu
Website: www.petpolicy.eu
