Privacy Notice
1. Introduction
At Pet Policy, we value your privacy and are committed to protecting your personal information.
This Privacy Notice explains how we collect, use and protect your personal data when you visit our website or place an order.
By using our website, you agree to the practices described in this notice.
2. Information We Collect When you visit our website or place an order, we may collect the following information:
- Name
- Email address
- Shipping and billing address
- Payment information
- Order details
- IP address and browser information
This information is collected to process orders and provide our services.
3. How We Use Your Information We use your information to:
- process and deliver your orders;
- communicate with you about your order;
- provide customer support;
- manage invoicing and administrative processing;
- improve our website and services;
- comply with legal obligations.
Your personal information will never be sold to third parties.
4. Payment Information
Payments are securely processed through our payment provider Mollie.
Pet Policy does not store or have direct access to complete payment details such as credit card or bank account numbers.
5. Shipping & Delivery
To process and deliver your order, we share necessary information such as your name and delivery address with our shipping partner PostNL.
This information is used solely for delivery purposes.
6. Website Hosting
Our website is hosted and operated through MijnDomein. In order to provide a secure and reliable website, technical data such as IP addresses and connection information may be processed.
This processing is limited to what is necessary for the operation and security of the website.
7. Cookies
Our website uses only cookies that are necessary for the functioning of the webshop and the processing of orders.
These cookies are not used for advertising or marketing purposes.
8. Data Protection
We take reasonable measures to protect your personal information against unauthorised access, misuse or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention We do not retain your personal information for longer than necessary to provide our services and to comply with applicable legal obligations, including tax and accounting requirements.
10. Your Rights Under the General Data Protection Regulation (GDPR), you may have the right to:
- request access to your personal data;
- request correction of inaccurate information;
- request deletion of your personal data;
- object to the processing of your personal data;
- request restriction of processing;
- receive your data in a portable format.
To exercise these rights, please contact us. You also have the right to lodge a complaint with your local data protection authority.
11. Third-Party Links Our website may contain links to external websites. Pet Policy is not responsible for the privacy practices or content of these websites.
12. Updates to This Notice We may update this Privacy Notice from time to time. The latest version will always be published on this page.
13. Contact
Pet Policy
F. Limburg
Van der Ghiessenstraat 38
1181 RT Amstelveen
The Netherlands
Email: info@petpolicy.eu